Reviewed guide | 2026-10-17
Lost both your phone number and email access? Resetting Bitget security items
When neither your phone nor your email can receive Bitget codes, the normal login route stops working. How the reset security items process works, what identity checks to expect and how to avoid fake recovery offers.
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Maybe the phone number was a prepaid SIM that expired while you were abroad, and the email belonged to an old job. Either way, Bitget sends codes to channels you no longer control, and the account with your sign-up rewards and balance is out of reach. This is not unusual, and Bitget provides a reset route for it. The process takes longer than a password reset because it has to confirm that you, and not someone who knows your password, is asking. Preparing properly makes it quicker and less frustrating.
Start from the login screen
Open the Bitget app or website you reached by typing the address yourself, enter your account email or phone and password, and on the verification step look for an option such as security items unavailable or reset security items. Bitget will ask which items you cannot access: phone, email, authenticator or several of them. Choose honestly; selecting only the phone when the email is also gone just sends a code you cannot read and restarts the process later.
What the identity check will involve
Because your account is verified, expect to provide the same identity document used for KYC and to complete a face check or selfie. You may be asked for new contact details, details of recent deposits or trades, or the approximate account creation date. Have the document in hand, good light and a stable connection before starting. The help centre article on resetting security items describes the current steps; follow it rather than advice from forums, which may be outdated.
After approval: the waiting period
Once the reset is approved and the new phone or email is linked, Bitget usually places a temporary restriction on withdrawals. This is a safety delay so that a stranger who managed to reset your account cannot empty it immediately. Use the time well: set up an authenticator app, add a passkey if available, create a fund code, check the device list and review the withdrawal address book for entries you did not add. Promotions that require activity within a deadline may be affected, so check their status in the rewards centre.
Avoid the recovery scam layer
People who post on social media about losing access attract fake agents offering to restore accounts for a fee or asking for the password and document photos. Bitget support communicates through the help centre and in-app chat you open yourself. It will not ask for your password or fund code. If someone contacts you first, ignore them, however official the profile looks. After recovery, keep a backup factor in place so that losing one channel never locks you out again.
Risk boundary: Bitget Referral Terms Guide
Digital assets are volatile and derivatives can amplify losses. This website has no login, wallet connection, deposit form or customer-support chat. A referral link only records attribution; it does not guarantee access, pricing, rewards, approval or investment results. Availability can differ by residence, legal entity and product, so no regional access is assumed from language or branding alone.
Scenario checkpoint
- Choose every unavailable item honestly when starting the reset security items flow at login.
- Prepare the same ID used for KYC, good lighting and a stable connection before the face check.
- Use the withdrawal waiting period to add an authenticator, passkey and fund code.
- Ignore anyone who contacts you offering recovery and use only the help centre you open yourself.
Digital assets are volatile and derivatives can amplify losses. This website has no login, wallet connection, deposit form or customer-support chat.